Follow your Business’s Reviews online

There are so many places that you can follow reviews online for your business.  It’s important to bookmark all the places your business listings appear and then check on them at least twice a month, ideally weekly!  It’s important to check so often to send thank you notes to the clients writing good reviews.  Also you can do more quick damage control if you have a bad review.  With a bad review you can respond to the reviewer asking what you can do to patch up the situation.  Often times after fixing the problem, the reviewer will go back and improve the review.  In the unfortunately situation that the situation can’t be fixed, most website also allow the business owner to comment on the review and give your side of the story.  Here are some places to start:

• Yelp.com -  you can even dynamically populate your Yelp rating on your website.  See our home page for an example (click here).
  
• Google Local – usually posts reviews from Insider Pages & Yelp
• Yahoo Local
• Insider Pages
• Trip Ad visor
• See More Marin & San Francisco centric website here, Get listed locally!

It’s important not to ignore these sites because people will post to them whether or not your like.  Also when someone searches for your business on Google or Yahoo this information will come up.  It’s important that people see as much as possible that you can control.  At all of the above pages you can go in and add photos, a business description, operating hours, coupons, etc.  If a potential customer is looking through listings, they will most definitely be impressed by the carefully construction profile.

Testimonials

After a project completes, it’s always important to ask people for feedback on the project.  During this review process it’s an excellent time ask clients to write a few words for you at Yelp.com, InsiderPages.com, etc.  It’s important to have real clients giving their personal experience rather than your mother, brother, spouse, etc.  The difference can be seen immediately by real feedback.

Would you like help managing all your profiles, and asking clients to write views?  Get in touch today to enlist BB Creative!

Related article from earlier this year:

• Promoting your business with Yelp NY Times

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