Moving Email Servers – Videos and Instructions
All of our clients are being moved to a new faster email server. Once you receive your new settings here are some videos to help you configure your email client:
- Outlook 2000
- Outlook 2003 (for PC)
- Outlook 2007 (for PC)
- A special for users with Outlook 2007 on Vista: you will need to set authentication to “detect” The first time you will receive a message if it is okay to accept the host
- For other email programs, click here.
Other useful information:
- A link your webmail: http://webmail.yourdomainnamehere.com/
- Your new control panel will have this format: http://cpanel.yourdomainnamehere.com/
- We will provide you with the following info:
- Mail Server Username:
- Incoming Mail Server
- Incoming Mail Server (SSL)
- Outgoing Mail Server (server requires authentication) port 25
- Outgoing Mail Server (SSL) (server requires authentication) port 465
- Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)
- Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
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more useful information if Outlook 2003 is your Windows email browser:
If using MS Outlook, please try the following:
1) Open outlook
Set outgoing Port (SMTP) to 26 (if your hosting account is Linux) or 587 if your hosting account is Windows.
2) Go to Tools/Email Accounts
3) Select the Account with the trouble and click Change
4) Click on More Settings
5) Click on Outgoing Server Tab
6) Click “Outgoing Mail Server (SMTP) requires authentication” and make sure “Use same settings as incoming mail server” is selected (see attached image)
7) Click on “Advanced Tab”
9) Click Ok and then Test Account Settings
If it fails on send then repeat starting from 7.
7) Click on Advanced Tab
Set outgoing Port (SMTP) to 465 (See attached)
9) Check the box Beside “The server requires an encrypted connection (SSL)”.
10 ) Click ok and then Test Account Settings
taken from:
http://quomon.com/question_Outlook_email_error_503_valid_RCPT_command_precede_DATA_2991.aspx